AI Agent Assist AIRO Coach: Real-Time Call Guidance

An Agent Assist is an AI-powered Chrome extension designed to support agents during their interactions. Rather than replacing humans, the Agent Assist acts as a virtual coach–it listens, understands, analyzes, and suggests optimized actions or responses. As a result, AIRO Coach makes every exchange smoother, faster, and more efficient.

AIRO Coach acts as a true conversational copilot. During a call, it listens, analyzes, and guides the agent in real time. It suggests appropriate responses, highlights key arguments, helps handle objections, and proposes relevant phrasing to maintain the listener’s engagement. With this constant support, agents gain confidence and responsiveness–even in complex situations.

AIRO Coach displays essential information in real-time related to the conversation, including product data, competitor insights, historical interaction details, pricing elements, and any other relevant answers pulled from the company’s knowledge base. At a glance, the agent has the right context to respond precisely and personally without interrupting the flow of the conversation.

Yes. AIRO Coach is an AI tool that can be customized according to your company’s needs. You can tailor information sources by importing them directly into the conversation AI tool Empower by Ringover. This allows the coaching experience to align with your organization’s values, products, and communication style.

AIRO Coach integrates seamlessly with leading professional video conferencing platforms such as Google Meet, Microsoft Teams, and Zoom. Installation is done through a simple Chrome extension, requiring no complex configuration or additional software.

AIRO Coach provides a range of concrete benefits for teams, including:

• Real-time guidance with contextualized advice during calls.
• Instant access to key data without leaving the video conference.
• Improved individual performance through continuous feedback.
• Time savings and confidence boosts for agents, especially new hires.
• Accelerated training and built-in coaching directly within conversations.
• A stronger, smoother, and more personalized customer experience.

In short, AIRO Coach turns every conversation into an opportunity for learning and performance improvement.

Thanks to generative artificial intelligence, AIRO Coach can capture the context of your interactions and instantly provide personalized recommendations–such as objection handling, talking points, product information, and phrasing adapted to your interlocutor.

Yes. AIRO Coach acts as a virtual coach during calls, providing live feedback that allows new team members to learn on the job and progress much faster.

Agent Assist is designed for sales teams, customer service departments, and any professional conducting strategic calls. AIRO Coach helps maintain focus, build confidence, and deliver a smoother, more effective experience for every interaction.

Absolutely. By assisting sales representatives and helping them reduce hesitation, AIRO Coach speeds up decision-making, streamlines communication, and enhances the quality of every conversation.

Simply install the Chrome extension and connect it to your preferred video conferencing platform–Meet, Teams, or Zoom. You can also request a personalized demo to see it in action and explore how it works in real time.