Summary
Best OpenPhone competitors: comparison table
| Software | Advantages | Disadvantages | Prices |
|---|---|---|---|
| 1. Ringover | Unlimited international calls, large integration selection available, advanced telephony features | May not be suitable for entrepreneurs, QuickTalk would be a better option | Ringover has three plans available which range in price from $21 to $54 per user/month |
| 2. CloudTalk | The service is available from any device with Internet | High international calling rates, onboarding is difficult and may require significant time | Plans start at $30 per user/month |
| 3. Vonage | Integrations with popular software like Salesforce are available | Prices are relatively high compared to other services, and the pricing structure is confusing | Depending on the number of users, plans begin at about $20 per user/month |
| 4. RingCentral | Omnichannel communications are provided | Prices are quite high, especially for what you get | Prices begin at $30 per user/month |
| 5. 3CX | You can create internal organization by creating groups | 3CX doesn't provide any actual phone service, just a SaaS with telephony features | Plans begin at $145 per year |
| 6. Mitel | Offers a great selection of hardware | Few telephony features are available | Price is on request only |
| 7. Dialpad | The software has a good user experience | Add-ons and other unexpected costs can drive up the bill | Dialpad has three plans, starting at $23 per user/month |
| 8. JustCall | The software is known to offer good customer support | A complicated and confusing pricing structure, including differing prices for calls to landlines vs. mobiles | There are three plans on offer, beginning at $20 per user/month |
| 9. Five9 | Various communication channels on offer | Analytics aren't complete enough to make a notable operational difference | Five9 has multiple plans available, with the least expensive beginning at $150 per month |
| 10. Ooma | Specialized for small businesses | Poor service leads to dropped or interrupted calls | Prices are on request only |
| 11. Nextiva | This brand offers a customer experience software in addition to VoIP | Complex pricing plans make it difficult to define your budget | Costs vary depending on how many users |
| 12. Zoom Phone | Meant to provide a solution for small businesses | Doesn't support more than a small volume of calls | Plans start at $10 per user/month |
What is OpenPhone?
OpenPhone is a VoIP business phone system aimed at small businesses. It began as a way to add a second phone number to an existing mobile phone and has evolved into an all-in-one business phone system for entrepreneurs and small teams.
The softphone remains somewhat limited compared with larger UCaaS/contact center products. The basic plan includes minimal features—typically one phone number and calling/messaging to the US and Canada. Video conferencing and auto attendants are not available on lower tiers.
OpenPhone prices
- Starter: $19 per user/month — very basic (one additional phone number, US & Canada calling/messaging).
- Business: $33 per user/month — adds analytics dashboard, call recording, HubSpot & Salesforce integrations, call transfers, etc.
- Enterprise: priced on request.
Why look for an alternative to OpenPhone?
You need a comprehensive solution
OpenPhone covers basic needs but can be limiting, especially on lower plans. If you need IVR, video conferencing, local/international numbers, extensive integrations, click-to-call, call forwarding, or advanced contact center features, consider alternatives built for broader business needs (for example, Ringover).
You need stellar technical support
Onboarding and training are critical for adoption. OpenPhone has been reported to have longer and more complicated onboarding processes. Competitors with easier, faster setup and robust support can reduce friction for teams.
You need affordable international calling
OpenPhone charges extra for international calling and texting based on destination, which can add up. Some alternatives include unlimited international calling to many destinations in their base plans.
The 12 best OpenPhone alternatives for great business communication
Best alternative #1: Ringover
If you want a cloud VoIP solution for businesses of varying sizes, Ringover offers three plans (from $21 to $54 per user/month). Features include unlimited international calling to many destinations, CRM integrations (Zendesk, Zoho), call monitoring, sales prospecting tools (power dialer, call campaigns), a performance dashboard, and quick setup.
Key advantages ➕
- Free 7-day trial
- Performance analysis dashboard
- Integrations with business tools
- Unlimited international calls
- Wide range of features
Disadvantages ➖
- May not be suitable for solo entrepreneurs
Pricing
$21–$54 per user/month (plan names and tiers may vary)
Try Ringover For 7 Days Free!Video: Discover Ringover
Alternative #2: CloudTalk
CloudTalk (launched 2018) offers UCaaS features like automatic call distribution and integrations with CRMs and recruitment tools (Pipedrive, Jobadder, Bullhorn). Outbound calls are metered (charged by minute), which can make costs higher than unlimited-call competitors.
Advantages➕
- Plans allow you to scale as you need
Disadvantages ➖
- Outbound calls add up to quite the expense
- Poor user experience results in difficult onboarding
- High costs to call internationally
Pricing
Plans start around $30 per user/month
Alternative #3: Vonage
Vonage provides omnichannel contact center and unified communications solutions. It has many product options and integrations (e.g., Salesforce), but this breadth can complicate choosing the right product. Some lower-cost plans lack common features (e.g., call recording).
Advantages➕
- Well-established VoIP service
Disadvantages ➖
- Overwhelming choice of options
- Affordable plans don't offer a good value because of limited features
Pricing
Entry-level plans begin around $20 per user/month (varies by package)
Alternative #4: RingCentral
RingCentral focuses on UCaaS and offers messaging, video, IVR, internet fax, and AI-powered conversation intelligence. The product is feature-rich but relatively expensive; basic plans may exclude international calling and video conferencing.
Advantages➕
- UCaaS tools to support external and internal communication
Disadvantages ➖
- Plans aren't a good value for the money
- Poor customer support
- No unlimited calling to international destinations
Pricing
Plans begin around $30 per user/month
Alternative #5: 3CX
3CX is an IP telephony software provider offering PBX, video conferencing, live chat, and other call center tools. Important caveat: 3CX does not provide telephone service itself—customers must contract with an external telephony provider and obtain numbers separately. Pricing begins at roughly $135 per year.
Advantages➕
- A free trial is available
Disadvantages ➖
- No telephone service provided
- Prices are high following the free trial
- Configuring integrations may take advanced technical knowledge
- Only basic telephony features are included
Pricing
Plans begin at ~$135 per year.
Alternative #6: Mitel
Mitel (established in the 1970s) provides business phone systems, WebRTC/VoIP solutions, AI virtual agents, and collaboration tools. It offers hardware compatibility and third-party integrations but can be confusing to navigate in terms of plans and pricing.
Advantages➕
- Integrations possible with third-party applications
Disadvantages ➖
- Choosing between plans and products can be confusing
- Basic plans are lacking in essential features
- Pricing can be unclear
Pricing
Often priced on request.
Alternative #7: Dialpad
Dialpad focuses on enterprise communications and AI-powered features (transcriptions, sentiment analysis, customer/sales intelligence). It offers audio, texting, video, and collaboration tools, but users report call quality issues and high pricing.
Advantages➕
- Free trial for a limited time
Disadvantages ➖
- Users frequently experience issues with call quality
- Pricing is high compared to other options
- Support has fallen through for customers
Pricing
Starts around $23 per user/month.
Alternative #8: JustCall
JustCall (founded 2016) targets SMBs and contact centers with many features and integrations. Note that some integrations (e.g., Salesforce) and the integration library may be gated to higher-tier plans. Plans may have minimum user caps.
Advantages➕
- Large integration library
Disadvantages ➖
- Outbound calls are limited
- Difficult-to-use interface
- Plans aren't a good value for their cost
Pricing
Plans begin around $20 per user/month (varies by features)
Alternative #9: Five9
Five9 is a CCaaS provider geared toward customer service with omnichannel capabilities and AI tools (virtual agents). Their plan structure can force trade-offs (e.g., choose digital channels or voice). Advanced analytics may be limited to higher-tier plans.
Advantages➕
- Omnichannel communications
Disadvantages ➖
- Plans are tricky and not a good value for the money
- Persistent service issues
- Analytics are poor quality and expensive
Pricing
Multiple plans; lowest options start around $150 per month (varies widely).
Alternative #10: Ooma
Ooma began as consumer VoIP in 2004 and now offers Ooma Office for small business communications. It supports certain hardware but has limited UCaaS features compared with larger competitors.
Advantages➕
- Compatible with certain hardware
Disadvantages ➖
- Poor call quality
- Not available in all regions
- Limited integrations
- Complex pricing structure, difficult to control costs
Pricing
Typically priced on request or via tiered plans
Alternative #11: Nextiva
Nextiva is an IP telephony provider offering consolidated communications and a customer experience platform. Their features are relatively basic compared with price, and available integrations and pricing details can be confusing.
Advantages➕
- They offer a customer experience platform in addition to their phone service
Disadvantages ➖
- Few integrations
- Confusing pricing plans
- Fees are quite high
Pricing
Varies depending on number of users and selected plan
Alternative #12: Zoom Phone
Zoom Phone extends Zoom's video conferencing ecosystem with telephony. It integrates easily with Zoom meetings but offers fewer telephony features and often charges outbound calls per minute.
Advantages➕
- Easy integration with Zoom video conferencing
Disadvantages ➖
- Metered outbound calling
- No international numbers or texting
- Few telephony features
Pricing
Plans start around $10 per user/month (additional per-minute charges may apply).
What's the best OpenPhone alternative?
Ringover is highlighted as the best OpenPhone alternative due to its combination of call quality, telephony features, flexibility, and clear, affordable pricing. It includes unlimited calling to many destinations (over 110) in its plans and targets scalable business use cases.
If you want to evaluate an alternative with broad telephony features and international calling included, consider a free trial with a provider like Ringover or review the alternatives above to match specific feature and budget needs.
Bibliography
- https://www.five9.com/products/pricing
- https://www.openphone.com/pricing
- https://www.vonage.com/unified-communications/pricing/
- https://www.trustradius.com/products/openphone/reviews
- https://www.mitel.com/
Published on January 24, 2024.
