Conversation intelligence Sellsy

The Empower Sellsy integration enables you to leverage the AI technology conversation intelligence software for call transcription, summarization, and sentiment analysis. As such, the integration creates conversation intelligence Sellsy which supports improved time management, reduces manual tasks, and enhances the quality of your team’s conversations.

With the Empower x Sellsy AI integration, post-call tasks are automated. For example, Empower takes care of transcriptions, call summaries, and further analysis like searchable tagging and key call moments. This information is easily accessible within the Sellsy CRM, so your team saves valuable time that could be dedicated to higher-value tasks.

Within your CRM, you gain access to the complete history of your conversations, including:

• Call summaries, next steps, and detailed analysis of each phone interaction
• Insights to refine your sales pitch
• Identification of improvement areas for teams engaging regularly with clients
• Sentiment analysis to assess the mood of interlocutors

Data synchronization occurs automatically after each call. Empower retrieves audio data from your telephony software and processes it for:

• Transcription
• Summarization
• Identify next steps
• Categorize key moments
• Sentiment analysis

These insights are then directly accessible within Sellsy without requiring any manual input.

No, Sellsy’s CRM does not include a conversation analysis tool by default. To access this feature, you need to integrate it with a third-party solution like Empower.

Integrating Empower with Sellsy is free. However, you must have an administrator account on both Sellsy and Empower to connect the two platforms.